You uploaded correctly your background image into the step "Look & Feel" tab "General" > Background Image but it doesn't display correctly :
Here are some points to verify if you are in this situation:
- Does your background image have the same size (height and width) as your campaign size?
- Is your background image not too big? If your background image is bigger than 2500px height and (or) width, Qualifio will automatically resize your picture to a maximal size of 2500px. (In order to speed up the loading time of the campaign)
- Your background image doesn't show? In this case, you can check this link: What's the difference between the background image and the banner
- If your campaign is a widget, do not forget to verify that your widget's iframe code placed in your page still contains the parameter "max-width: xpx" (x being your campaign's width set in the 'Look and feel' step).
Background-image in Qualifio campaigns is not displayed if your campaign occupies a different width than what is set in Qualifio. If the campaign occupies less width (for mobile for example), or as in this case, a larger campaign, as there is no more max-width, then the background image is hidden and the banner is displayed. As Qualifio is used by a large number of users, it is impossible for us to work differently and not force this rule.